Effective Date: 06 Feburary 2025

At Vovalet, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services to book car rides. By accessing or using Vovalet, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use Vovalet, we may collect the following types of personal information:

• Account Information: When you create an account, we collect your email address, phone number, and password. This information is necessary for account creation, communication, and authentication purposes.
• Ride Information: We collect details about your ride, such as the time and location of your pick-up and drop-off, vehicle type, and payment details (e.g., payment method and transaction details).
• Location Data: With your consent, we collect location data to provide accurate ride services, such as detecting your current location to facilitate ride bookings.
• Usage Information: We may collect data about how you use our website and app, such as pages viewed, search queries, features used, and technical information about your device and browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: To process your ride bookings, communicate with you about your rides, and deliver our services.
• Account Management: To create and maintain your account, authenticate your login credentials, and manage your account preferences.
• Communication: To send you notifications regarding your ride, updates, promotional offers, and customer support inquiries.
• Ride Data for Drivers: In order to fulfill your ride booking, we send relevant details about your ride (such as pick-up and drop-off locations, ride time, and vehicle information) to the assigned driver. This enables the driver to know about and prepare for your ride.
• Improvement of Services: To analyze usage trends, improve our website and services, and ensure better user experiences.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure server connections, and other industry-standard practices.

However, no data transmission over the internet can be completely guaranteed to be secure, and we cannot ensure the absolute security of your data. You are responsible for maintaining the confidentiality of your login credentials.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your personal information with third-party service providers who assist in providing our services (e.g., payment processors, hosting services). These providers are required to use your information only for the purposes of providing services on our behalf.
• Ride Data to Drivers: As part of providing the car ride service, we share the necessary ride details with the assigned driver, such as your pick-up and drop-off locations, ride time, and vehicle information.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if this happens.

5. Cookies and Tracking Technologies

Vovalet uses cookies and similar tracking technologies to enhance your experience on our website and services. Cookies are small text files that are stored on your device when you visit our website. They help us improve the functionality of the website, personalize content, analyze usage, and provide you with a more tailored experience.

By using Vovalet, you consent to the use of cookies as described in this Privacy Policy. You can manage your cookie preferences or disable them through your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and services. They enable basic functions such as login, secure browsing, and user authentication.
• Performance Cookies: These cookies collect information about how visitors use our website, such as pages visited and time spent on the site. This information helps us analyze and improve the performance and functionality of the website.
• Functional Cookies: These cookies allow the website to remember your preferences, such as language or region, and provide enhanced, more personalized features.
• Advertising Cookies: These cookies are used to deliver targeted ads based on your interests and browsing behavior. They help us measure the effectiveness of our advertising campaigns and provide you with relevant ads.

6. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Update or correct any inaccuracies in your personal information.
• Deletion: Request that we delete your account and personal information (subject to applicable legal requirements).
• Opt-out of Marketing: Opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails you receive.

To exercise your rights, please contact us.

7. Children’s Privacy

Vovalet is intended for users who are 18 years old or older. We do not knowingly collect or solicit personal information from individuals under the age of 18. By using our services, you confirm that you are at least 18 years old. If we become aware that we have collected personal information from a person under the age of 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vovalet Customer Support
Email: support@vovalet.com
Phone: +61 424 060 795
Website: www.vovalet.com

By using Vovalet, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.